get_support_tickets

  • id: A unique UUID for the query

Fetch information on support tickets for the user making the request. See the example for details on what is returned.

Notes:

  • There may be a delay of several minutes between the time a support ticket is created with a given account_id and the time that ticket is available to the account owner via get_support_tickets.
  • Field account_id is not required because it is implicit from the request.
  • Archived tickets are not returned.

Example:

curl -u sk_abcdefQWERTY090900000000:  -X POST \
    https://cocalc.com/api/v1/get_support_tickets
  ==> {"event":"support_tickets",
       "id":"58bfd6f4-fd63-4602-82b8-676d92f8b0b8",
       "tickets":[{"id":1234,
                   "subject":"package xyz",
                   "description":"package xyz\n\nhttps://cocalc.com/projects/0010abe1-9283-4b42-b403-fa4fc1e3be57/worksheet.sagews\n\nCourse: https://cocalc.com/projects/cc8f1243-d573-4562-9aab-c15a3872d683",
                   "created_at":"2017-07-05T14:28:38Z",
                   "updated_at":"2017-07-05T14:29:29Z",
                   "status":"open",
                   "url":"https://sagemathcloud.zendesk.com/requests/0123"}]}

This information is based on ffd2559e6e exported at 2019-07-09T17:36:33.143Z.